Lime mini will not update firmware in Portsmouth

[ZS1MM]

I am a newcomer to DATV and have just bought the Portsmouth and Minitioune kits. Very nice quality and easy to assemble.I have software problems with both projects.The Portsmouth gives me the following messages: Library version :v18.10.0-unknown
Build timestamp:2019-02-06
Interface version:v2018.10.0
Binary interface:18.10-1


Firmware Upgrade Unsuccessful
Further Investigation required
Touch Screen to Continue


Portsdown LimeSDR Mini Test Report
Hardware V1.0,Firmware V2, Gateware V0.0
Firmware version needs to be V5 for Portsdown
Please "Update Lime FW"


Lime Firmware Information
Device name:LimeSDR-Mini
Expansion name: UNSUPPORTED
Firmware version: 2
Hardware version: 0
Protocol version:1
Gateware version: 0
Gateware revision: 0
Gateware target: UNKNOWN
Serial number: 0x1d4c379d778b41
Free connection... OK

I seriously need help. I am an RF technician and not very computer literate. I am from the analogue era.
Can anyone please help.
Leon Korkie
ZS1MM

[G8GKQ]

Hi Leon

Please unplug your LimeSDR from the USB Hub (or Raspberry Pi) (so that it powers down), reconnect it, and then run the test report and Firmware information again (without trying the upgrade first). Then post the results here.

We may be able to help you....

Dave

[ZS1MM]

Many thanks Dave,
I shall do that on Friday evening and come back to you.
Leon Korkie
ZS1MM

[G8GKQ]

Hi Leon

We have seen a similar fault on a number of LimeSDR Minis. Just need to confirm that is exactly the problem....

Really keen to get you on to QO-100!

Dave, G8GKQ